Orange County
Network Troubleshooting
With the advent of
converged voice and data technologies and
the ever-increasing reliance placed on
network services, network downtime has
become even more costly.
To maintain a flexible
communications infrastructure it is
important to fully understand the current
network environment and develop a plan for
future requirements.
One of the fundamental
requirements for optimum Network Management
is the basic knowledge of how a network is
operating on a day to day basis and to be
able to recognize any changes. There are
often tell-tale indicators and minor
symptoms that could alert of impending
problems and unless it is known how the
network operates normally, any changes could
be over-looked. The best way to become
familiar with what is normal operation is to
collect and plot statistical data about the
network. This should include a breakdown of
the activity present on the network and
profile statistics about the users on the
network, often called a network analysis or
baseline report. Once a reference point is
established, regular comparing and
monitoring of the network will produce trend
analyses and alert to any significant
deviations. This will help maintain a
healthy network long term.
DTS's
Analyzer
provides an in-depth analysis and report of
all functional areas of the IT
infrastructure.
When will your
business need Analyzer
- Your network has
grown over several years.
- You are new to the
company / position and don't know the
network.
- New applications are
being rolled out and you need to know
what impact they may have.
- End users are
complaining about slow network
connections.
The Benefits of Analysis:
- Optimum network
performance.
- Identification of
potential problems before they occur.
- Ability to make
informed decisions on how proposed new
systems will impact on the existing
infrastructure.
- Focus for additional
investment in networking technologies.
- SICL's investment in
network monitoring equipment and
certified network consultants.
TROUBLESHOOTING
Downtime, slow response times or
bottlenecks in the network are costly,
often resulting in lost sales, lost
customers and lost productivity -
something every IT department works hard
to avoid. However, it is not always
possible to prevent all possible
downtime scenarios or be able to detect
the reasons why this should happen in
the first place.
SICL's troubleshoot
service provides rapid, definitive, on-site
diagnosis of network infrastructure, network
operating system and network application
problems. Our technicians are not only
highly skilled in all aspects of IT network
infrastructure, they also have a wealth of
experience in diagnosing problems and are
able to quickly identify the area of the
network that may be causing the problem.
With the aid of specialized network testing
equipment that collects statistical data
from the network, we can definitively prove
our findings and then advise corrective
actions.
Technically we
diagnose all seven layers of the OSI model -
- Application - Slow
response times/optimization
- Presentation -
Compression/Encryption
- Session - Dropped
connections
- Transport -
Retransmissions/throughput
- Network - Missing
networks/congestion
- Data Link - CRC
errors, Encapsulation
- Physical - Speed
sensing/Cabling
Benefits of choosing SICL:
- SICL's accredited
network engineers identify and resolve a
multitude of network issues on a daily
basis and receive frequent education and
updates direct from industry leading
vendors relating to emerging issues,
updates, patches and fixes. Therefore
providing a highly experienced and
educated team to ensure swift symptom
and fault recognition and best practice
resolutions.
- SICL has invested in
high performance analysis and testing
equipment which, coupled with the
experience and knowledge of the
engineers, further adds to quick and
efficient fault identification and
satisfaction.
